NAC specialises in insuring modified and high performance cars and motorbikes, younger drivers and drivers with convictions. We also provide short-term vehicle insurance for tourists or customers who only need insurance for a limited time. So, if your vehicle and your insurance needs are a little different, you’ve come to the right place.
We’ve been protecting a wide range of vehicles, and their owners, for more than 18 years. Throughout that time, we’ve been a loyal supporter of the New Zealand motorsport community, sponsoring events and drivers across various classes of motorsport, and helping grow motorsport through the NAC Motorsport Grants Programme.
Our strength is your guarantee
NAC Insurance is a business division of IAG New Zealand Limited, and currently has a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, a leading international rating agency. That means we have a ‘very strong’ claims paying ability, and you, as a customer, can be confident that we’ll be there when you need us.
In its half-yearly Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 31 December 2014 as follows
|Life $M||Non-Life $M||Total $M|
|Actual Solvency Capital||0.9||772.7||773.6|
|Minimum Solvency Capital||0.1||424.4||424.5|
QFE Disclosure Statement
It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs. Your insurance is underwritten by NAC Insurance, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz. As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.
We’ll always do our very best to get things right and provide you with the service you expect from us. However, sometimes things do go wrong – so when they do, we want to resolve the problem as quickly as possible.
Contact the NAC Team on 0800 501 508 and talk through your concerns with the person you’ve been dealing with and we’ll try to resolve it.
If you’re still unhappy with the outcome ask to speak to their Team Leader. At this stage its best if you put your complaint in writing, you can email this to: firstname.lastname@example.org. They’ll acknowledge that your complaint has been received, investigate the matter and then inform you of the outcome.
If you’re still not satisfied with the outcome write to:
The Executive General Manager,
Private Bag 92130
We’ll acknowledge your complaint within three working days and make sure it’s fully investigated. You’ll receive written advice of the outcome within 10 working days – or, if no decision has been made, we’ll give you an update on the progress of your case.
Finally, if we are unable to resolve your complaint within two months we’ll let you know. We’ll also tell you of your rights under the Insurance & Savings Ombudsman scheme which considers complaints relating to insurance claims. This is an independent scheme that’s free of charge to you.
The Insurance & Savings Ombudsman has the authority to make decisions binding upon insurance companies for certain claims up to the value of $200,000 (excluding GST).
Should you wish to have your complaint considered by the Insurance & Savings Ombudsman, you have to complete steps 1 – 3 above first.
You must contact the Insurance & Savings Ombudsman office no later than two months after we informed you that deadlock has been reached with your claim. You can contact the Insurance & Savings Ombudsman
by phoning: 0800 888 202 or (04) 499 7612,
by fax at: (04) 499 7614
by writing to: PO Box 10-845,Wellington 6143.
You’ll find additional information and contact details on the web at www.iombudsman.org.nz
There are no positions available at this time, but we are always on the lookout for great talent so EMAIL your CV and we will be in touch if anything pops up. Our offices are located in Whangarei.
Information for brokers
We provide products for your customers with that ‘hard to place’ risk. Our online quote & bind facility ‘qbix’ allows you to place business with ease. You can access it here.
If you haven’t yet registered for qbix you can call the NAC Broker Team on 0800 502 508 or email email@example.com and we’ll arrange a login for you.
We have been looking after high performance vehicles for over 18 years.