• 0800 501 508
About Us

NAC specialises in insuring modified and high performance cars and motorbikes, younger drivers and drivers with convictions. We also provide short-term vehicle insurance for tourists or customers who only need insurance for a limited time. So, if your vehicle and your insurance needs are a little different, you’ve come to the right place.

We’ve been protecting a wide range of vehicles, and their owners, for more than 18 years. Throughout that time, we’ve been a loyal supporter of the New Zealand motorsport community, sponsoring events and drivers across various classes of motorsport, and helping grow motorsport through the NAC Motorsport Grants Programme.

Our strength is your guarantee

NAC Insurance is a business division of IAG New Zealand Limited, and currently has a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, a leading international rating agency. That means we have a ‘very strong’ claims paying ability, and you, as a customer, can be confident that we’ll be there when you need us.

AAA Extremely Strong
AA Very Strong
A Strong
BBB Good
BB Marginal
B Weak
CCC Very Weak
CC Extremely Weak
SD Selective Default
D Default
R Regulatory Supervision
NR Not Rated

Company Information

Solvency Margin

In its half-yearly Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 31 December 2014 as follows

Life $M Non-Life $M Total $M
Actual Solvency Capital 0.9 772.7 773.6
Minimum Solvency Capital 0.1 424.4 424.5
Solvency Margin 0.8 348.3 349.1
Solvency Ratio 3748.7% 182.1% 182.3%

Privacy Policy

The protection of your privacy is important to us, and we are committed to acting in accordance with the Privacy Act 1993. NAC is a business division of IAG New Zealand Limited (IAG),1 Fanshawe Street, Auckland 1010. NAC collects, holds and uses your personal information for insurance-related and marketing purposes. The intended recipient of your information is NAC. We may also give your information to and obtain it from others, including other business divisions of IAG (although we’re not obliged to), our suppliers, your financiers, and the insurance industry, including the Insurance Claims Register Limited where records of claims are kept. Information from or about you may be stored physically or electronically, including in offshore facilities, by IAG, any other IAG company or any supplier (with whom we have a contractual arrangement). We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure. Failure by you to provide accurate and complete information may result in your application for insurance being declined, your claim being reduced or declined, or we may void your policy from the outset. If anything changes, you must also tell us. You may request access to, or correction of, the information we hold about you by writing to us or telephoning us on 0800 501 508 You agree that NAC is authorised to collect, hold, use and disclose your personal information in accordance with this privacy policy. Where you provide NAC with personal information about any other person for insurance-related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise NAC to collect, hold, use and disclose the information for insurance-related and marketing purposes in accordance with this privacy policy. As part of our commitment to providing the best possible service to our customers, NAC may record telephone calls for quality assurance and training purposes. We encourage you to review this privacy policy on a regular basis as it may be updated in the future. If you have any concerns or queries in relation to our privacy policy please contact: The Privacy Officer IAG New Zealand Limited Private Bag 92130 Victoria Street West Auckland 1142.

QFE Disclosure Statement

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs. Your insurance is underwritten by NAC Insurance, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz. As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.


We’ll always do our very best to get things right and provide you with the service you expect from us. However, sometimes things do go wrong – so when they do, we want to resolve the problem as quickly as possible.

Step 1

Contact the NAC Team on 0800 501 508 and talk through your concerns with the person you’ve been dealing with and we’ll try to resolve it.

Step 2

If you’re still unhappy with the outcome ask to speak to their Team Leader. At this stage its best if you put your complaint in writing, you can email this to: claims@nac.co.nz. They’ll acknowledge that your complaint has been received, investigate the matter and then inform you of the outcome.

Step 3

If you’re still not satisfied with the outcome write to:

The Executive General Manager,

Direct Insurance,

Private Bag 92130

Auckland 1142.

We’ll acknowledge your complaint within three working days and make sure it’s fully investigated. You’ll receive written advice of the outcome within 10 working days – or, if no decision has been made, we’ll give you an update on the progress of your case.

Step 4

Finally, if we are unable to resolve your complaint within two months we’ll let you know. We’ll also tell you of your rights under the Insurance & Savings Ombudsman scheme which considers complaints relating to insurance claims. This is an independent scheme that’s free of charge to you.

The Insurance & Savings Ombudsman has the authority to make decisions binding upon insurance companies for certain claims up to the value of $200,000 (excluding GST).

Should you wish to have your complaint considered by the Insurance & Savings Ombudsman, you have to complete steps 1 – 3 above first.

You must contact the Insurance & Savings Ombudsman office no later than two months after we informed you that deadlock has been reached with your claim. You can contact the Insurance & Savings Ombudsman

by phoning: 0800 888 202 or (04) 499 7612,

by fax at: (04) 499 7614

by writing to: PO Box 10-845,Wellington 6143.

You’ll find additional information and contact details on the web at www.iombudsman.org.nz


There are no positions available at this time, but we are always on the lookout for great talent so EMAIL your CV and we will be in touch if anything pops up.  Our offices are located in Whangarei.

Information for brokers

We provide products for your customers with that ‘hard to place’ risk. Our online quote & bind facility ‘qbix’ allows you to place business with ease. You can access it here.

If you haven’t yet registered for qbix you can call the NAC Broker Team on 0800 502 508 or email sales@nac.co.nz and we’ll arrange a login for you.

We have been looking after high performance vehicles for over 18 years.