At all levels of the COVID-19 Protection Framework, essential services remain up and running. We have appropriate safety measures in place and our teams are set up to work remotely when required. This means at any traffic light level, we’re available to help.
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These Frequently Asked Questions will continue to be updated as we learn more and respond to the ongoing COVID-19 situation.
How are you handling claims throughout the COVID-19 Protection Framework?
Under the NZ COVID-19 Protection Framework (traffic light system), we’ll continue to support our customers in every way we can.
Are you experiencing financial hardship or finding it difficult to pay your premiums?
We know this is a challenging time for many New Zealanders and many New Zealand businesses. We have a range of ways to help customers save on premiums, so you can stay insured and protected. We may also be able to help if you can’t afford your excess and you need to make a claim.
If you’re experiencing financial hardship due to COVID-19, please click the link below, fill in the form and we’ll be in touch with you within five working days.
My financial situation is uncertain, so I need to cut back on expenses. How can I reduce my premium and still have cover?
Each customer’s situation is unique, so we offer a range of tools to support customers who are having difficulty paying their premiums or claims excesses. These tools can help tailor your insurance to ensure it still meets your needs while reducing the premium you pay.
Some things you could consider include:
Please contact us, and we can review your insurance.
I am expecting a payment from you. How will this be paid?
If we need to make a payment to you, such as a refund, we will pay you by direct credit to your bank account, where possible. This will ensure you get your payment safely, conveniently and as soon as possible.
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