NAC specialises in insuring modified and high performance cars and motorbikes, younger drivers and drivers with convictions. We also provide short-term vehicle insurance for tourists or customers who only need insurance for a limited time. So, if your vehicle and your insurance needs are a little different, you've come to the right place.

We've been protecting a wide range of vehicles, and their owners, for more than 18 years. Throughout that time, we've been a loyal supporter of the New Zealand motorsport community, sponsoring events and drivers across various classes of motorsport.

Our strength is your guarantee

NAC is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.

A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.

The rating scale is:

The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.

Company Information

Solvency Margin

In its Annual Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2021 as follows:

 

Privacy Policy

The protection of your privacy is important to us, and we are committed to acting in accordance with the Privacy Act 2020.

NAC is a business division of IAG New Zealand Limited (IAG), 1 Fanshawe Street, Auckland 1010. NAC collects, holds and uses your personal information for insurance-related and marketing purposes. Where applicable we also collect, hold, and use your personal information for other purposes which are complying with legislation, regulation, and industry codes that are applicable to us such as anti-money laundering, sanctions and anti-slavery requirements.

The intended recipient of your information is NAC. We may also give your information to and obtain it from others, including other business divisions of IAG (although we're not obliged to), our suppliers, your financiers, and the insurance industry, including the Insurance Claims Register Limited where records of claims are kept. Information from or about you may be stored physically or electronically, including in offshore facilities, by IAG, any other IAG company or any supplier (with whom we have a contractual arrangement). Where your information is stored physically or electronically outside of New Zealand we ensure that our contractual arrangements with these suppliers/entities generally include an obligation for them to comply with New Zealand privacy laws. We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure.

Failure by you to provide accurate and complete information may result in your application for insurance being declined, your claim being reduced or declined, or we may void your policy from the outset. If anything changes, you must also tell us.

You may request access to, or correction of, the information we hold about you by writing to us or telephoning us on 0800 501 508 You agree that NAC is authorised to collect, hold, use and disclose your personal information in accordance with this privacy policy. Where you provide NAC with personal information about any other person for insurance-related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise NAC to collect, hold, use and disclose the information for insurance-related and marketing purposes in accordance with this privacy policy.

As part of our commitment to providing the best possible service to our customers, NAC may record telephone calls for quality assurance and training purposes.

We encourage you to review this privacy policy on a regular basis as it may be updated in the future. If you have any concerns or queries in relation to our privacy policy please contact: The Privacy Officer IAG New Zealand Limited Private Bag 92130 Victoria Street West Auckland 1142.

Financial Advice Disclosure

Please take a few moments to read this important information.

Licensing and nature and scope of financial advice

NAC insurance is underwritten by IAG New Zealand Limited (IAG/we). IAG has been granted a Financial Advice Provider (FAP) licence by the Financial Markets Authority to provide financial advice. Advice will only be given about fire and general insurance products underwritten by IAG.

Duties information

IAG employs Nominated Representatives who are authorised to provide financial advice on its behalf. IAG and its Nominated Representatives are bound by duties under the Financial Markets Conduct Act 2013 relating to the way financial advice is given.
That means we are required to exercise care, diligence and skill and give priority to your interests when providing financial advice. We also need to meet applicable standards of ethical behaviour, conduct, client care, competence, knowledge and skill under the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
You can learn more about the Code by going to www.fma.govt.nz and searching for ‘financial advice’.

Fees, commissions and other incentives

We do not pay any commissions or other sales incentives to our Nominated Representatives. If you receive financial advice from us you will not pay any additional fees, expenses or other amounts in relation to the receipt of that financial advice, regardless of whether you proceed with purchasing a NAC product or not.

Internal complaints procedures and external dispute resolution

We understand that things don’t always go to plan and there may be times when you feel we’ve let you down. If this happens, we want you to tell us. We’ll do our best to put things right as soon as possible or explain something we could have made clearer.

Step 1: Let us know what your concerns are:

• Call 0800 501 508
• Address to Manager, Customer Resolutions, NAC Insurance and
  Email customersupport@iag.co.nz or
  Post to NAC Insurance, Private Bag 92130, Auckland, 1142

We'll acknowledge your complaint within five business days.

Step 2: If we can’t reach a resolution together, you’ll be referred to a manager who’ll aim to investigate and resolve your complaint within two weeks. If this isn’t possible, we’ll advise you of progress within ten business days.

Step 3: If after working with a manager, we haven’t been able to make it right, we’ll escalate your case to a Complaints Resolution Officer to review.

Step 4: If we’re unable to resolve your complaint, we’ll advise you in writing. You can refer your case to the Insurance & Financial Services Ombudsman (IFSO) Scheme.

The IFSO is an independent authority that will carry out an impartial investigation.

The IFSO scheme has been approved by the Minister of Commerce & Consumer Affairs to provide an external dispute resolution to consumers with complaints about financial service providers. It offers a free and independent complaints service.

The IFSO can be contacted in the following ways:

• Phone 0800 888 202
• Email info@ifso.nz
• Website www.ifso.nz

Insurance Council of New Zealand

NAC is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, NAC abides by the ICNZ fair insurance code.

Additional information, including consumer advice about insurance, is available on the Insurance Council of New Zealand website.

Rainbow Tick

At NAC, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong. We’re focused on making your world a safer place for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.

Careers

We are always on the lookout for great talent. To see current job openings and apply online, see https://careers.iag.com.au/